Return & Refund Policy — Polar Peptides

All sales from Polar Peptides are final. Due to the specialized nature of the products sold and strict handling requirements associated with research materials, Polar Peptides does not accept returns, exchanges, or refunds under any circumstances once an order has left our facility.

Because the products we supply are laboratory research chemicals and peptides, their stability and integrity depend entirely on proper storage, handling, and environmental conditions. Once products are shipped and outside of our controlled facility, we cannot verify how they have been stored or handled. For this reason, returned products cannot be accepted, restocked, or resold under any circumstances.

Customers acknowledge and agree that all purchases are final at the time an order is placed and processed. By completing a purchase from Polar Peptides, the customer accepts full responsibility for the order and confirms that they understand returns are not permitted.

Once payment has been received, the order automatically enters the fulfillment and processing stage. Due to the operational nature of our fulfillment workflow, orders cannot be canceled, modified, or refunded once payment has been accepted, even if the package has not yet physically left our facility.

The only exception to this policy is in the rare case of a verified manufacturing defect or confirmed damage caused prior to shipment. Any such issue must be reported within 72 hours of delivery. Requests submitted outside of this 72-hour window will not be reviewed.

To request a defect or damage review, the customer must email info@polarpeptides.ca within 72 hours of delivery and include the following:

• Order number
• Clear photos of the packaging and product
• A description of the issue
• Photos of the shipping box if damage occurred during transit

Failure to provide sufficient documentation may result in the request being denied. Polar Peptides reserves the sole and absolute discretion to determine whether a product qualifies as defective or damaged.

If a claim is approved after review, Polar Peptides may choose to provide a replacement, store credit, or refund at our discretion. Approval of any claim is not guaranteed.

Requests based on improper handling, storage conditions, shipping carrier delays, user error, incorrect ordering, change of mind, or dissatisfaction are not eligible for return, refund, or replacement.

By purchasing from Polar Peptides, the customer acknowledges and agrees that the nature of these products makes returns impossible once shipped, and therefore accepts this strict no-return policy.