Polar Peptides — Frequently Asked Questions
1. What are peptides?
Peptides are short chains of amino acids that act as signaling molecules in the body, supporting various biological functions such as recovery, metabolism, and cellular health.
2. Are your peptides for human consumption?
No. All products sold by Polar Peptides are strictly intended for laboratory research use only and are not for human consumption.
3. Are your peptides tested for purity?
Yes. Every batch is third-party lab tested for purity, quality, and accuracy to ensure research-grade standards.
4. How should peptides be stored?
Lyophilized (powder) peptides should be stored in a cool, dry place or refrigerated. Once reconstituted, they should be refrigerated and used within a short period for best stability.
5. Do you provide Certificates of Analysis (COA)?
Yes. COAs are available upon request for all products. You can email polarpeptidesca@gmail.com to receive a copy.
6. Where do you source your peptides from?
Our peptides are manufactured by certified laboratories that follow strict quality and safety protocols to ensure consistency and purity.
7. How are orders shipped?
Orders placed before 2:00 PM ET (Monday–Friday) are typically shipped the same business day. Orders after that ship the next business day.
8. Do you offer free shipping?
Yes. Free shipping is available on orders over $250 using code POLAR at checkout.
9. Do you ship internationally?
Currently, Polar Peptides ships within Canada. We may expand to international regions in the future.
10. What payment methods do you accept?
We accept all major credit cards, debit, and select digital payment methods depending on checkout availability.
11. How can I track my order?
Once your order ships, you’ll receive a tracking link via email. You can monitor delivery progress directly through the carrier’s website.
12. What if my package is lost or delayed?
If tracking shows no delivery, contact us. We’ll help file an inquiry with the carrier. Refunds or replacements are only issued once the investigation confirms loss.
13. What happens if my address is incorrect?
Customers are responsible for entering accurate shipping details. Returned packages due to incorrect addresses may be reshipped at the customer’s expense.
14. Can I cancel or change my order?
Orders can be changed or canceled before shipment only. Once shipped, the order is considered final.
15. What is your refund policy?
Due to the nature of research chemicals, all sales are final. We only replace products damaged during transit or confirmed defective upon arrival.
16. How do I contact customer support?
You can reach us anytime at polarpeptidesca@gmail.com. We typically respond within 24 hours on business days.
17. Are your products legal to purchase in Canada?
Yes. All products sold are legal for research purposes in Canada. However, buyers are responsible for ensuring compliance with local laws.
18. Do you offer bulk or wholesale pricing?
Yes. We provide discounts for bulk orders or recurring purchases. Email us for a custom quote.
19. How are peptides reconstituted?
Reconstitution should only be performed by qualified researchers using bacteriostatic water or another suitable solvent under sterile conditions.
20. Why choose Polar Peptides?
We combine scientific precision, purity verification, and fast Canadian shipping to ensure our customers receive research-grade products they can trust.